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Engineering

We have a team of fully qualified factory trained espresso engineers with years of experience. We operate within the South West and are on hand 24 hours a day - the heroes whom you call when your espresso machine needs help!

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Our services include:

Coffee / Espresso Machine Repair and Service

We provide a wide range of services including support, general maintenance and servicing on all of the following machines. Gaggia, La Spaziale, Fracino, Fiorenzato, Rancilio, San Marco, San Remo, Simonelli, Faema, Cimbali, ECM, Pavoni, Wega, CMA, Marzocco, Brasilia, plus many other makes and models.

Looking After Your Coffee Machine

Coffee machines are expensive pieces of equipment that require pro-active and regular maintenance. An inefficient machine will not perform to its optimum potential, will incur more costs and will produce a poor cup of coffee. Spending a short amount of time each day making sure the machine is clean and working properly can save you time and money in the future. With our free training we can teach you and your staff how to do this.

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Coffee Machine Service

We recommend that coffee machines are serviced a minimum of every 12 months, to maximise their lifespan. This can be carried out at your premises and dependant on the type of machine, this would include:

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Also available:

Initially one of our experienced operators will try and help you resolve the problem over the telephone. If that is not successful then we would send a field engineer out to site. Our engineers carry the most common spare parts so that most problems can be repaired on site. In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate, or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments, If this is necessary we will loan you a machine.

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Water Treatment

We recommend Brita water filters and Calcium Treatment Units (CTUs) are fitted to any plumbed-in coffee machine to reduce odour and the build-up of limescale. Water filters should generally be replaced annually to prevent damage to your machine. Exceptions to this are very busy sites or sites where a small filter has to be used due to space restrictions. In these circumstances the filter should be replaced more often.

Warranty

All our commercial coffee machines come with full parts and labour warranty for 1 year, and an extended 2 year full warranty should you be using our coffee, and regular service intervals have been carried out by our engineers. Please note that this warranty does not cover issues caused by poor cleaning or limescale.

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Contact Us

Our main priority is service and customer satisfaction. There is always someone at the end of the phone ready to answer any questions you may have or to arrange a visit. You can contact our service dept by calling 01637 880343.

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